Eligibility Online Manual

M402 Assisting With Application Process

Purpose: This section will provide information regarding the availability of assistance in completing the application process.

Current Policy Effective Date: October 1, 2006

Date Last Reviewed: May 7, 2007

Previous Policy:

POL M402: Assisting With Application Process

1. Applicants May Request Assistance in Completing Applications

2. Applications Are Available in English and Spanish

3. Interpreter Services Must Be Provided

Interpreters must be available to non-English speaking applicants.

Interpreters provide assistance with:

    • Completing applications.

    • Scheduling interviews.

    • Translating during interviews


Defining Requirement: 42 CFR 435.908

Timely Determination: 42 CFR 435.912

Timely and Adequate Notice: 42 CFR 435.913

Clarifying Information:

Worker Responsibilities: